Office Policies
Pain Treatment in Newark and Wilmington, DE
Office visits are by appointment only and must be made in advance. Please see the Locations & Contact page. Our office hours are 8:00 a.m.--4:30 p.m. Monday through Friday. We are closed Saturdays and Sundays.
We ask for at least 24 hours' notice to change or cancel an existing appointment. It will allow us to provide that appointment to another patient that needs our services. Repeatedly missing appointments may cause us to terminate our relationship with you since it does not allow our practice to provide you with consistent, high-quality care.
We ask for at least 24 hours' notice to change or cancel an existing appointment. It will allow us to provide that appointment to another patient that needs our services. Repeatedly missing appointments may cause us to terminate our relationship with you since it does not allow our practice to provide you with consistent, high-quality care.
Prescriptions
Occasionally, we will provide medication prescriptions. Please be advised of the following:
• When it is time for your prescription refill you need to provide our office with 5 days' notice to prepare the written prescription.
• We do not call any prescriptions into the pharmacy.
• Please follow the prompt on the phone tree to the prescription line and leave the following information: full name, date of birth, medication being requested, date it is due, and the date you will be picking it up from our office.
• Medication issues will not be discussed over the phone. You will need to schedule an appointment with your provider.
• When it is time for your prescription refill you need to provide our office with 5 days' notice to prepare the written prescription.
• We do not call any prescriptions into the pharmacy.
• Please follow the prompt on the phone tree to the prescription line and leave the following information: full name, date of birth, medication being requested, date it is due, and the date you will be picking it up from our office.
• Medication issues will not be discussed over the phone. You will need to schedule an appointment with your provider.
Medical Bills
Our office does not process the medical bills, they are processed by AHS. If you have issues regarding a bill you have received from Interventional Spine Pain Consultants, PA, please call AHS at 1-844-821-7539. Issues with bills you may have received from one of the ambulatory surgery centers will need to be discussed with them directly as they are a separate business from our medical office.
Contact our spine center in Newark, Delaware, with any questions about picking up a prescription or billing.
